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If you notice something suspicious on your account or think you may have been the victim of fraud, please contact us as soon as possible.
How to get in touch with us:
[email protected]
Tel: +44 (0)20 3772 0300
How we get in touch with you:
We will only email from the following domain
– @argentex.com
If contacted from a different email, please forward to [email protected] and we will investigate this for you.
If you are victim of an APP scam payment, under UK regulation, you may be entitled to claim reimbursement.
APP (Authorised Push Payment) scams happen when a scammer tricks someone into sending a payment via bank transfer, to an account outside of their control. It is different from unauthorised fraud, which is when someone steals your card to make a payment, for example.
Payment Systems Regulator (PSR):
The PSR introduced new APP fraud reimbursement protections on 7 October 2024, which apply to UK bank transfers (made over the Faster Payments system or CHAPS) on or after this date.
Who can claim for APP Fraud Reimbursement:
APP Claims Reimbursement process:
To be reviewed for reimbursement, Claims must have:
Please provide as much detail as possible regarding your claim and email to [email protected] where the fraud investigation team will review and respond with any additional queries if required.
We aim to provide you with an outcome to your claim as quickly as possible, and no later than 35 business days.
The maximum claim amount is up to £85,000.
If your claim is successful, we may apply an excess of up to £100 – decided on a case-by-case basis. If we do apply the excess, we’ll deduct it from the amount we reimburse you (for example, if you are scammed out of £1000, a £100 excess would mean that you’d receive £900 back if your claim is successful.
Argentex Group PLC
25 Argyll Street
London, W1F 7TU
United Kingdom