This online privacy policy applies only to information collected through our website and not to information collected offline or for existing clients. To view our full client privacy notice, please click here.

Argentex as custodians of your information align our privacy practices to key principles:

Accountability: We are responsible for the protection of personal information entrusted to us.

Transparency and Control: We inform customers when we collect their personal information and we acknowledge their preferences for contact.

Privacy by Design: We apply privacy requirements when designing our products, services and when implementing new technologies.

Security: We implement technical, organisation and physical security measures to ensure an appropriate level of security of the personal information we control and process.

Third Parties processing information: We choose trustworthy vendors and suppliers to process your personal information and we require them to commit to adequate privacy and data security standards. We also require our partners to commit to privacy policies and standards that we consider adequate.

Integrity and specific purpose:  We collect personal information to use it for specific and legitimate business purposes. we collect what we need to provide you with the best service, keeping it safe and accurate, while retaining it as needed for its intended purpose.

INFORMATION WE COLLECT

When you visit our site, and navigate your way around, we acquire minimum information at this stage. The information we collect includes:

  • Information about your computer or device, including browser type and settings;
  • Log data (from google analytics), the webpage you were visiting before you came to our site, pages you visit on our site, time spent on those pages, information you search for on our site, access times/dates, and other statistics;
  • History of interaction with our webpages, including traffic data relating to your internet connection;
  • Other information that does not specifically identify you, such as actions taken on our website.

Providing your data is optional, but it may be necessary for certain services we provide, and other processing activities e.g. to access content, or to qualify your suitability as a new customer. In such cases, if you do not provide your information, we may not be able to provide you with the requested services.

HOW WE USE YOUR INFORMATION

We use your information mainly to interact with you; to provide you with support services, to make it easy to navigate our site, to improve our site and our products, and to offer you content and services that might interest you.

We use your information as follows, where the processing is necessary to establish or administer our agreement with you:

  • Communicate with you regarding support services and provide you with critical service updates;
  • Allow you to register for our services;
  • Provide you with technical and customer support, and enable the provisioning of services; and
  • Determine the entity you are connecting from.

We may also use your information where processing is necessary for us to comply with legal obligations, including responding to legal process or lawful requests. Lastly, we may use your information, where required by applicable law.

CONTACT US – YOUR RIGHTS

Argentex, is the controller of your personal information. You have the right to request access to a copy of your information and to rectify it, to object to data processing, to request the erasure of your information, and to withdraw your consent. You can exercise your rights by sending an email to privacy@argentex.com. You can write to the same address if you have questions or concerns about this ‘Privacy Statement’ or our privacy and security practices. We will aim to respond to your query within the required 30 calendar day timeframe.

You also have the right to lodge a complaint with the competent Data Protection Authority.

INFORMATION FROM THIRD PARTIES

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

THIRD PARTY LINKS

Occasionally, at our discretion, we may include or offer third party products or services on our website.

These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

MARKETING

Visitors browsing our websites will not receive any marketing materials, campaigns or notices.

COOKIES

We use cookies, including third party cookies such as Google analytics, for different purposes including; presenting you with information based on your browsing preferences, such as language and geographical region; collecting statistics regarding your website usage; allowing automated login; and providing us with business and market information. However, we do not track your activities on other sites.

Cookies are small text files that are placed on your computer or device by websites that you visit or HTML-formatted emails you open. You can choose to reject or turn off cookies through your browser settings and you can manage your preferences through our cookie consent manager. You can also manage your cookies by clicking here. If you do not accept cookies, you may not be able to use all the functionalities of the sites.

DO-NOT-TRACK

There are different ways you can prevent tracking of your online activity. One of them is setting a preference in your browser that alerts websites you visit that you do not want them to collect certain information about you. This is referred to as a Do-Not-Track (“DNT”) signal.

Please note that our websites may not recognise or react in response to DNT signals from web browsers. At present, there is no universally accepted standard for what a company should do when a DNT signal is detected. In the event a final standard is established, we will assess how to appropriately respond to these signals.

INFORMATION SHARING AND DISCLOSURE

We do not sell, lease, rent or give away your information. We will only share your information as described below, with our service providers that process information on our behalf, and as required by law enforcement. Instances where we share your information, we require the companies to comply with appropriate privacy and confidentiality requirements, and security standard best practices.

SERVICE PROVIDERS PROCESSING DATA ON OUR BEHALF

We may employ third party companies and individuals to provide services associated with the site; to perform site-related services (e.g., without limitation, site feature improvement, maintenance services, database management and web analytics), to analyse use of our site or to conduct marketing activities on our behalf (e.g., email management firms and internet advertising platforms, etc.), to perform collection services, to deliver requested services to you. We do not allow service providers to share your information with others without our authorisation, or to use it for their own purposes.

We may also share non-personal information (such as aggregated usage data and demographics, referring pages, platform types, click counts, etc.) with third parties to help us understand usage patterns for our services, etc.

SECURITY

The security of your information is important to us. We use appropriate technical and organisational security measures to protect your information from; misuse, unauthorised access/disclosure, loss, alteration, damage or destruction. These measures include:

Physical safeguards, with locked doors and file cabinets, controlled access to our facilities and secure destruction of media containing your information.

Technology safeguards, such as the use of anti-malware, encryption, monitoring of our systems and data centres, firewalls, encrypted channels, and secure communications software, to safeguard the confidentiality of your information.

Organisational safeguards, training and awareness programs on security and privacy, to make sure employees understand the importance and means by which they must protect personal information. Our organisation privacy policies and standards also guide our handling of your information.

CHILDREN’S PRIVACY

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are not directed or aimed at children under 18 and we do not knowingly collect personal information from them.

NOTIFICATION OF CHANGES

This privacy statement may be changed or updated from time to time. Please check this privacy statement from time to time to make sure you are aware of our current privacy practices.

 

If there are any questions regarding this privacy policy you may contact us using the information below.

privacy@argentex.com | +44(0)203 772 0300