As custodians of your information our privacy practices align to key principles:
Accountability: We are responsible for the protection of personal information entrusted to us.
Transparency and Control: We inform customers when we collect their personal information and we acknowledge their preferences for contact.
Privacy by Design: We apply privacy requirements when designing our products, services and when implementing new technologies.
Security: We implement technical, organisational, and physical security measures to ensure an appropriate level of security of the personal information we control and process.
Third Parties processing information: We choose trustworthy vendors and suppliers to process your personal information and we require them to commit to adequate privacy and data security standards. We also require our partners to commit to privacy policies and standards that we consider adequate.
Integrity and specific purpose: We collect personal information to provide our services based on the contract you are entering with us. Your information will also be used to meet our legal obligations under appropriate legislation. We collect what we need to provide you with the best service, keeping it safe and accurate, while retaining it as needed for its intended purpose.
INFORMATION WE COLLECT
When you interact with Argentex such as through telephone, email or by visiting our website or bespoke client portal, we will collect information on you. For instance, to request information, request online product demonstrations, register for a service and enrol in customer support, we collect and we ask you to provide information about yourself essentially ‘your information’ that includes:
• Contact details, including your name, company name, business address, individual shareholders details, business e-mail address, phone number, the company you work for, your job title or business role, your area of responsibility, your country or region;
• Account History, a history of transactions made under your account;
• Contact History, a history of when you contacted us, the method used and what was discussed;
• Call history, a recording and transcript of any calls made to us for quality assurance, complaints handling and in order to comply with our regulatory obligations;
• User ID and password, if you establish an account with us and request access to our client portal;
• Information about your computer or device, including browser type and settings;
• Log data, including information such as your computer’s IP address, the webpage you were visiting before you came to our Site, pages you visit on our Site, time spent on those pages, information you search for on our Site, access times and dates, and other statistics;
• History of interaction with our webpages, and traffic data relating to your Internet connection;
• Other information that does not specifically identify you, such as actions taken on our website.
• Beneficiary account details that may include third party information you provide to us to process your transaction.
• Criminal checks as part of our on-boarding process as you become a client in order to meet our legal obligations.
Providing your data is optional, but it may be necessary for certain services we provide, and other such processing activities e.g. to access content, or to qualify your suitability as a new customer. In such cases, if you do not provide your information, we may not be able to provide you with the requested services.
HOW WE USE YOUR INFORMATION
We use your information mainly to interact with you; to provide you with support services, to make it easy to navigate our site, to improve our site and our products, and to offer you content and services that might interest you.
We use your information as follows, where the processing is necessary to establish or administer our agreement with you:
• With your request, create a single sign on for access to your Argentex online account;
• In the performance of the contracted service we provide to you in order to make payment transfers on your behalf;
• Verify your identity and entitlement to products or services, when you contact us or access our services;
• Communicate with you regarding support services and provide you with critical service updates;
• Provide you with technical and customer support, and enable the provisioning of services;
• Register you for marketing events;
• Determine your qualifications and suitability as a client, and make decisions to provide services to you; and
• Determine the entity you are connecting from.
We use your information as follows, where the processing is based on our legitimate business interests to communicate with you and improve users’ experience, improve our products and services, protect our security, and defend our legal rights:
• Call you or e-mail you with updates and marketing as described in this statement;
• Research and implement product improvements and product updates;
• Evaluate and improve the quality of our products, services and site;
• Provide you with a customised experience when you visit our site;
• Secure our systems and applications;
• Enforce our legal rights and comply with legal requirements; and
• Monitor, administer, and analyse use of the site; increase our site’s functionality and user-friendliness.
We may also use your information where processing is necessary for us to comply with legal obligations, including responding to legal process or lawful requests.
CONTACT US – YOUR RIGHTS
Argentex is the controller of your personal information. You have the right to request access to your information and to rectify it, to object to data processing, to request the erasure of your information, and to withdraw your consent. You can exercise your rights by sending an email to email@example.com. You can write to the same address if you have questions or concerns about this Privacy Statement or our privacy and security practices.
You also have the right to lodge a complaint with the competent Data Protection Authority.
INFORMATION FROM THIRD PARTIES
Third parties may provide us with information about you from online and offline sources. We may combine such information with the information we already have about you, to provide you with a better experience, to determine your interest in our products, and to improve the quality of our offerings. For instance, we may use third party web analytics tools to pool together contact information collected through any of our forms or email campaign with contact information provided by you via opt-in on other website form or email – to identify you when you visit our website.
We may also aggregate your information with information collected from other website visitors, to generate statistics, and analyse and understand how visitors use our site.
Also, we will be using information from third parties to confirm suitability as a client and to meet our legal obligations.
We may from time to time choose to extend an invite to sporting events or may send you a small token of our thanks. We may also use your information to contact you with marketing, promotional materials, and other information that may be of interest to you. This may include using demographic data or trend data provided by third parties, where permitted. Contact details, including phone numbers and email addresses, may be used to contact you.
At any time, if you no longer wish to receive communications from us, please submit your request by contacting firstname.lastname@example.org or calling us at 0203 772 0300 and asking for our Data Protection team.
Cookies are small text files that are placed on your computer or device by a website that you visit or HTML-formatted emails you open. You can choose to reject or turn off cookies through your browser settings and you can manage your preferences through our cookie consent manager. If you do not accept cookies, you may not be able to use all the functionalities of the site. You will not be tracked by cookies if you interact with us through email or telephone.
There are different ways you can prevent tracking of your online activity on our website. One of them is setting a preference in your browser that alerts websites you visit that you do not want them to collect certain information about you. This is referred to as a Do-Not-Track (“DNT”) signal.
Please note that our website may not recognise or react in response to DNT signals from web browsers. At present, there is no universally accepted standard for what a company should do when a DNT signal is detected. In the event a final standard is established, we will assess how to appropriately respond to these signals.
RECIPIENTS – INFORMATION SHARING
We do not sell, lease, rent or give away your information. We will only share your information as described below, with our service providers that process information on our behalf, and as required by law enforcement. In instances where we share your information, we require the companies to comply with appropriate privacy and confidentiality requirements, and security standard best practices.
SERVICE PROVIDERS PROCESSING DATA ON OUR BEHALF
We may employ third party companies and individuals to provide services associated with the Site, to perform Site-related services (e.g., without limitation, site feature improvement, maintenance services, database management and web analytics), to analyse use of our site or to conduct marketing activities on our behalf (e.g., email management firms and internet advertising platforms, etc.), to perform collection services, to deliver requested goods and services to you. We do not allow service providers to share your information with others without our authorisation, or to use it for their own purposes.
We may share your personal data with:
• our service providers or third parties which process information on our behalf to fulfil our contracted services to you.
• third parties where you have a relationship with that third party and you have consented to us sending information (for example social media sites or other third-party application providers).
We may also share non-personal information (such as aggregated usage data and demographics, referring pages, platform types, click counts, etc.) with third parties to help us understand usage patterns for our services, etc.
GOVERNMENT AND LAW ENFORCEMENT
We may only disclose personal information to any law enforcement agency or government body in response to:
• A warrant or other process issued by a court of competent jurisdiction;
• A legal process having the same consequence as a court-issued request for information, in that by refusing to provide such information, we would be in breach of local law, and we or our, executives or employees would be subject to liability for failing to honour such legal process;
• Where such disclosure is necessary for us to enforce our legal rights pursuant to the laws of the jurisdiction from which such information was gathered; or
• Where such disclosure is necessary to prevent or lessen a serious and imminent threat of bodily harm to the data subject.
The security of your information is important to us. We use appropriate technical and organisational security measures to protect your information from misuse, unauthorised or unlawful access or disclosure, loss, alteration, damage or destruction. These measures include:
Physical safeguards, with locked doors and file cabinets, controlled access to our facilities and secure destruction of media containing your information.
Technology safeguards, such as the use of anti-malware, encryption, monitoring of our systems and data centres, firewalls, encrypted channels, and secure communications software, to safeguard the confidentiality of your information.
Organisational safeguards, training and awareness programs on security and privacy, to make sure employees understand the importance and means by which they must protect personal information. Our organisation privacy policies and standards also guide our handling of your information.
Where permitted by law we may process information about criminal convictions, offences and alleged offences for specific and limited activities and purposes. This is necessary in order to fulfil our legal obligations.
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are not directed or aimed at children under 18 and we do not knowingly collect personal information from them.
NOTIFICATION OF CHANGES
This privacy statement may be changed or updated from time to time. We will inform you if there are any material changes to this notice.